Frequently asked questions

Start with your experience, build and terrain. Check each product page’s dimensions, weight and specifications, then use the model comparison. You can also tell us about your riding in the contact form.

This depends on the exact version. A motorcycle labeled “Off-Road” or “not road approved” is not intended for public roads. Headlights alone do not establish road approval. Check the model’s product page and ask us to confirm the documents for the version offered before buying.

Click the color swatches on the product page to display the matching views. Your selected color is included in your inquiry when you click “Prepare my purchase.” Images are illustrative; finish availability is confirmed before ordering.

Figures shown on product pages are indicative and depend on the version and test conditions. Terrain, speed, temperature, riding mode and load affect range. Charging time also depends on the charger and the battery’s starting charge level.

Choose your color on the product page, then use the available button to contact NYVOLT or place an order, depending on service availability. We confirm the version, availability, price and delivery arrangements before you commit. A simple request for information does not constitute an order.

The payment methods actually available are those displayed at checkout. Installment payments are offered only if the option is shown and its terms are accepted. Never send your full payment card number through the contact form.

Contact us as soon as possible with your order number and the change you want. We will check what can be changed based on the progress of preparation and shipping.

Delivery within mainland France is expected within 3 to 6 weeks from order confirmation. This includes preparation and shipping. The arrangements specific to your order are explained before confirmation. See the Delivery page.

Delivery is offered within mainland France. For Corsica, French overseas territories or an address with access restrictions, contact us before ordering to check availability and conditions.

Available tracking information and delivery arrangements are sent after shipment. For a question or delay, contact NYVOLT with your order number.

Inspect the motorcycle and packaging on delivery. If you find damage, describe it precisely on the carrier’s document and take photos if possible. Then contact NYVOLT. Failing to record reservations or report damage within 24 hours does not remove your statutory guarantees.

New goods sold to consumers are covered by the two-year legal guarantee of conformity from delivery, as well as the guarantee against hidden defects under the statutory conditions. Support covered by the conformity guarantee is free of charge. See the Warranty page.

The warranty does not automatically cover damage caused by an accident, misuse or normal wear. Each request must be reviewed to identify the cause. A wear component may nevertheless have a defect covered by a statutory guarantee.

Contact NYVOLT with your order number, model, a description of the problem and, if possible, photos or a short video. We will explain the checks and next steps. If you have safety concerns, stop using the motorcycle. See after-sales support.

For a distance purchase, you generally have a 14-day right of withdrawal after receipt. The store policy also offers an additional return option within 30 days, subject to its own conditions. See the return and refund procedures.