Privacy Policy

Last updated: September 18, 2026

NYVOLT operates this store and website, including all related information, content, features, tools, products and services, to provide you, our customer, with a personalized shopping experience (the “Services”). NYVOLT is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read it and understand the collection, use and disclosure practices described here.

Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories, including inferences drawn from that information:

Contact details: your name, address, billing and shipping addresses, phone number and email address. Financial information: credit card, debit card and bank account numbers, payment card and bank account information, transaction details, payment method, payment confirmation and other payment details.

Account information: username, password, security questions, preferences and settings. Transaction information: items you view, place in your cart, add to a wish list, purchase, return, exchange or cancel, and your past transactions.

Communications with us: information you include when you contact us, for example in a customer support inquiry. Device information: information about your device, browser or network connection, IP address and other unique identifiers. Usage information: how and when you access or interact with the Services.

Sources of personal information

We may collect information directly from you when you create an account, access or use the Services, communicate with us or otherwise provide information; automatically through the Services, from your device when you use our products or services or visit our websites, and through cookies and similar technologies; from service providers we engage to implement technologies and collect or process information on our behalf; and from partners or other third parties.

How we use personal information

Depending on your interactions with us and the Services you use, we may use personal information for the following purposes.

Providing, personalizing and improving the Services. We use information to perform our contract with you, process payments and orders, remember your preferences and items of interest, send account notifications, handle purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, allow reviews and personalize shopping, including product recommendations based on your purchases. This may include using personal information to make the Services more relevant and improve them.

Marketing and advertising. We use information for marketing and promotion, including marketing, advertising and promotional messages by email, text message or mail, and online ads for products or services on the Services or other websites. These may be based on items you previously purchased or added to your cart and other activity on the Services.

Security and fraud prevention. We use information to authenticate your account, provide secure payment and shopping, detect, investigate or respond to fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our services. If you create an account, you are responsible for keeping its credentials confidential. We strongly recommend that you do not share your username, password or other access credentials with anyone.

Communicating with you. We use information to provide customer support, answer requests, offer effective services and maintain our business relationship. Legal purposes. We use information to comply with applicable law and valid legal processes, including law enforcement or government requests; investigate or participate in civil discovery, potential or ongoing litigation and other proceedings; enforce our terms or policies; and investigate possible violations.

How we disclose personal information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including the following.

To Shopify, vendors and other third parties providing services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment and shipping.

To business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across merchants and websites. Partners use information under their own privacy notices. Depending on where you live, you may have the right to ask us not to share information for targeted advertising and marketing based on your online activity across merchants and websites.

When you instruct, request or otherwise consent to a disclosure, for example to ship products or through social media widgets or sign-in integrations; to our affiliates or within our corporate group; or in connection with a business transaction such as a merger or bankruptcy, to meet legal obligations including subpoenas, search warrants or similar requests, enforce applicable terms or policies, or protect the Services, our rights or the rights of users and third parties.

Relationship with Shopify

Shopify hosts the Services and collects and processes personal information about your access to and use of them to provide and improve the Services. Information you submit is transmitted to and shared with Shopify and third parties that may be located outside your country of residence for those purposes. To protect, develop and improve our business, we also use certain enhanced Shopify features that incorporate data from your interactions with our store, other merchants and Shopify. Shopify may use personal information from those interactions to provide these features. In these circumstances, Shopify is responsible for processing your information, including responding to rights requests regarding those uses.

For information about Shopify’s use of personal information and your rights, see Shopify’s Consumer Privacy Policy. Depending on where you live, you can exercise certain rights through the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or online platforms operated by third parties. When you follow links to sites not affiliated with or controlled by us, review their privacy and security policies and terms. We do not guarantee or accept responsibility for their privacy or security, or the accuracy, completeness or reliability of their information. Information you provide in public or semi-public areas, including third-party social media platforms, may be visible to other users of the Services or those platforms, without restrictions on its use by us or third parties. Including a link does not itself endorse a platform, its content, owners or operators unless otherwise stated in the Services.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us below to request deletion. As of this Policy’s effective date, we have no actual knowledge that we “share” or “sell,” as defined by applicable law, personal information about individuals under 16.

Security and retention

No security measure is perfect or infallible, and we cannot guarantee perfect security. Information you send us may also be insecure while in transit. We recommend avoiding unsecured channels when sending sensitive or confidential information. Retention periods depend on factors such as whether we need information to maintain your account, provide the Services, meet legal obligations, resolve disputes or enforce contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights. They are not absolute, may apply only in certain circumstances and may be refused where the law permits.

Access/right to know: request access to the personal information we hold about you. Deletion: request deletion of that information. Correction: request correction of inaccurate information. Portability: receive a copy of your information and request its transfer to a third party, subject to conditions and exceptions. Communication preferences: unsubscribe from promotional emails using the unsubscribe option in our emails. We may still send nonpromotional emails about your account or orders.

If you live in the United Kingdom or European Economic Area, subject to local exceptions and limitations you may also have the right to object to or restrict processing for certain purposes. Where processing relies on consent, you may withdraw consent; withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

Exercise these rights through the designated options in the Services or by contacting us below. For information about Shopify’s processing and related rights, see Shopify’s Privacy Portal. We will not penalize you for exercising these rights. We may need to verify your identity as required or permitted by law. You may designate an authorized agent under applicable law. Before accepting an agent’s request, we require evidence of your authorization and may ask you to verify your identity directly with us. We respond within the legally required timeframes.

Complaints

To complain about how we process personal information, contact us below. Depending on where you live, you may appeal our decision by contacting us or complain to your local data protection authority. For the EEA, see the list of supervisory authorities.

International transfers

We may transfer, store and process personal information outside your country of residence. For transfers outside the EEA or United Kingdom, we rely on recognized mechanisms such as the European Commission’s standard contractual clauses or equivalent contracts issued by the competent UK authority, unless the destination country is recognized as providing adequate protection.

Changes to this Privacy Policy

We may update this Policy to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the revised Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact

The data controller is GUEDJIG Sanaa Hassna, sole proprietor (EI), trading as NYVOLT, SIREN 109 717 645, RCS Grenoble. For questions about this Policy or to exercise your rights, email contact@nyvolt.fr or write to GUEDJIG Sanaa Hassna — NYVOLT, 2 Place Henri Chapays, 38600 Fontaine, France. You can also use our contact form.