Refund Policy

We have a 30-day return policy: you have 30 days after receiving your item to request a return. To qualify, the item must be in the condition received, unworn or unused, with tags and original packaging. You also need a receipt or proof of purchase.

To start a return, email contact@nyvolt.fr. Return address: [TO BE COMPLETED]. If accepted, we will send a return shipping label and instructions on how and where to send the package. Items sent back without a prior return request will not be accepted. Contact contact@nyvolt.fr with any return questions.

Damage and issues

Inspect your order on receipt and contact us immediately if the item is defective, damaged or incorrect so we can assess and resolve the issue.

Exceptions and nonreturnable items

Certain items cannot be returned, including perishables such as food, flowers or plants; custom products such as special orders or personalized items; and personal care products such as beauty products. We also do not accept hazardous materials, flammable liquids or gases. Contact us with questions about a specific item. Sale items and gift cards are not accepted for return.

Exchanges

The fastest way to obtain the item you want is to return the one you have and, after acceptance of the return, make a separate purchase.

European Union 14-day cooling-off period

Notwithstanding the above, when goods are shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, the item must be in the condition received, unworn or unused, with tags and original packaging, and you need a receipt or proof of purchase.

Refunds

We will notify you when we have received and inspected the return and tell you whether the refund is approved. If approved, we automatically refund your original payment method within 10 business days. Your bank or card issuer may need additional time to process and post it. If more than 15 business days pass after approval, contact contact@nyvolt.fr.