After-sales support

A clear request helps us provide the right support.

Contact NYVOLT

Use the contact form, selecting “After-sales support or warranty,” or email contact@nyvolt.fr.

To help us follow up, include:

• your name and order number;
• the model and its serial number, if available;
• a description of the problem and how it occurred;
• photos or a short video when these help explain the problem.

How does support work?

1. Reviewing your request. We review the information provided and ask for further details if needed.
2. Appropriate checks. We may only suggest simple, safe checks. Do not work on a battery or safety-related component without appropriate instructions.
3. Arranging a solution. If a repair, replacement or return is needed, we will explain the arrangements.

Before using or returning the motorcycle

If you have doubts about the brakes, steering, battery or motorcycle safety, stop using it. Contact us to arrange any necessary transportation and obtain the return address appropriate to your case.

Parts and maintenance

For a maintenance part or a repair outside warranty coverage, provide the model reference and the part you need. Compatibility, availability, price and service arrangements must be confirmed before any order.

Keep your request in one thread

Reply to the latest email to keep the conversation history together. A change of mind after purchase is covered by our return procedures.